This policy explains how Water Damage Liverpool (“we”) uses personal information collected through this website.
Who we are
Water Damage Liverpool provides water damage, leak detection and drying services in Liverpool and Merseyside. You can contact us about this policy at [email protected].
What we collect
- Enquiry forms: your name, phone number, postcode, the service you need and any message you choose to add.
- Phone calls and emails: the details you give us when you contact us.
- Analytics (only if you accept cookies): anonymous information about how the site is used, through Google Analytics.
Why we use it
We use your details to respond to your enquiry, arrange visits and provide the service you ask for. The legal basis is taking steps at your request before entering into a contract, and our legitimate interest in responding to enquiries. Analytics cookies are only set with your consent.
Who we share it with
We do not sell your information. We may share it with service providers who help us run the website and email (for example our web host), and with tradespeople or contractors where needed to carry out the work you ask for.
How long we keep it
Enquiries that don’t lead to work are deleted within 12 months. Records of work carried out are kept for as long as needed for accounting, insurance and legal purposes.
Cookies
The site works without cookies. If you accept analytics cookies, Google Analytics sets cookies to measure visits. You can change your choice at any time using the “Cookie settings” link at the bottom of every page.
Your rights
You can ask to see, correct or delete the information we hold about you, or object to how we use it, by emailing [email protected]. You can also complain to the Information Commissioner’s Office (ico.org.uk).